Discover important insights shaping E‑commerce CX in 2021

Bring customer experience insights to life

with a customer experience management platform that allows you to scale customer centricity throughout your organisation

Experience Management

Customer at checkout
Customer Experience
Increase lifetime value.
Reduce churn.
Increase recommendation.
Learn more
Employees in meeting
Employee Experience
Increase productiveness.
Reinforce company culture.
Drive up employee engagement.

Trusted CX partner of ambitious brands

Walmart
Supercheap Auto
3M
Workplace Assured
bluestone
Venues New South Wales
Rebel
Journey Early Learning
City of Casey
sandvik
Westpac
BestStart

“This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training…”

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“The integrity and commitment of the Resonate team is something not often come upon in partner. Our journey was made so much more effective…”

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“Resonate has enabled us to truly understand our customers … and obtain actionable insights to improve the customer experience…”

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Not just a VoC platform. Your end to end CX partner.

VoC Design and Consulting
World Class Experience Management Platform
Frontline Training & Onboarding
Ongoing Strategic Insights

500M +

Customer Experiences

Allowing brands to actively listen, learn and delight customers.

12

Global Languages

Powering global customer experiences across 4 continents.

10K +

Employees

Empowered over 10K frontline staff to make CX a part of their winning formula.

Uncover Opportunities through Experience Management

Increase Conversion

Optimise the sales journey

Identify Operational Risk

Rectify customer risk in real-time

Grow Market Share

Get competitive advantage thorough insights

Leverage Experience as a Differentiator

Move away from price competition

Reduce Complaints and Churn

Turn detractors in to promoters

Increase Recommendation

Increase customer lifetime value

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Find out how our customer experience platform works and how other businesses are using it to drive CX.