Resonate.CX Blog
CX Industry News | Thought Leadership | Experience Management Guides & Tips
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Sentiment Analysis: Guide To Unlocking Customer Insights
By Alvier Marqueses • April 12, 2024Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making. -
The 2024 Guide to Winning in Childcare CX: Insights & Strategies
By Aryne Monton • April 10, 2024Introduction The Childcare CX and Outside of School Hours Care (OSHC) landscape is expanding. With significant changes coming to the -
A Beginner’s Guide to Text Analytics
By Aryne Monton • April 5, 2024Take a look at this review below: Seems easy enough to decipher that the customer was pleased with the staff -
Customer Journey Mapping: A Comprehensive Guide
By Alvier Marqueses • April 3, 2024Imagine you’re on a road trip. You’ve got your snacks, your playlist, and a destination. But instead of a map, -
Customer Service vs. Customer Experience: What’s the difference?
By Alvier Marqueses • March 28, 2024Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can -
Customer Feedback: A Comprehensive Guide
By Alvier Marqueses • March 15, 2024Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to… -
Customer Relationship Management (CRM) vs. Customer Experience Management (CEM/CXM)
By Alvier Marqueses • March 1, 2024Ever felt like you and your business are on different planets when it comes to your customers? You’re trying your -
Member Experience: A Comprehensive Guide
By Alvier Marqueses • February 17, 2024Remember that gym membership gathering dust in the corner of your drawer? Or the loyalty program points slowly expiring in -
CSAT and NPS: What Are They and When Do You Use Them
By Aryne Monton • January 8, 2024CSAT and NPS: Differences and Similarities Meet Sarah, a CEO of a rapidly growing skincare brand. Her company is on
