How to capitalise on post-COVID-19 customer experience opportunities in Retail

In retail, COVID-19 has significantly destabilised customer’s concerns and priorities.

Resonate has identified key customer experience opportunities, impacts, and recommendations resulting from COVID-19. Understand how to relate to your customers in this new environment and capitalise on post-COVID-19 opportunities.

Customers want their COVID-19 concerns addressed clearly and directly, presenting an opportunity for retailers to build loyalty and reduce churn.

COVID-19 Impact on Customer Experience