From ME to WE – driving a team culture for better customer experience
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that
1. Customer Experience is one of the key strategies for your business. 2. You have the full support
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation