A 4-Step Approach to Turn Customer Data into Insights
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become
Offline becomes Online in the new digital universe The rush to digitise our experiences – from facial recognition at airports
Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a
Too often we see companies collecting tremendous amounts of customer experience data. However, then complain that they don’t have enough
The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all