From ME to WE – driving a team culture for better customer experience
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety …
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety …
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a …
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …
1. Customer Experience is one of the key strategies for your business. 2. You have the full support …
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation …
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this …