CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that
1. Customer Experience is one of the key strategies for your business. 2. You have the full support
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this
Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited