Listen, Act and Improve on the Go.

Customer experience does not wait. See Net Promoter Score® (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES) and act on feedback wherever you are.

A Seamless Experience

Echo is suited for staff who are away from their desks. It is an extension of Portal and allows staff to listen to customers, act on feedback and then improve the delivery of customer experiences, all from their mobile device.

Close the Loop Faster

View real-time feedback and call customers directly from your phone.

View Vital Stats

View NPS, CSAT, CES and business driver scores.

Action and Allocate Callbacks

Enabling faster internal escalation and communication.

Gain Insights at a Glance

Text analytics and themes collate the important issues.

Get Echo Today