Drive frontline teams using the leading NPS platform
Closed-loop feedback enables actions and pushes feedback to the frontline in real-time. Empower your frontline with the ability to understand the Customer experience, recover it and learn from it. Act on the feedback through advanced workflows to alert, inform and schedule callbacks for the affected staff. View interactions in context and match themes in easy to use dashboards.
From a glance, you will quickly view details of the interactions, easily access customer details and start scheduling your callbacks – all through an intuitive portal. Operationalise all feedback directly to those that can action it.